privacy

Ash Hill Solicitor Privacy Policy  

Introduction

In this Privacy Policy the terms, 'we' or 'us' means Ash Hill Solicitors Ltd.

Your privacy is important to us and we are committed to keeping your information secure and managing it in accordance with our legal responsibilities under applicable data protection laws. We are registered with the UK Information Commissioner's Office (ICO) as a data controller.

We request that you read this Privacy Statement carefully as it contains important information to help you understand how and why we process any personal information that you give to us.

What Information Do We Collect

We process personal information which you give us:
• As a client to provide you with legal services.
• Whilst servicing your account through our through our electronic systems, website, in writing or over the phone.
• If you request information or assistance from us.

What personal information do we process

This includes:

• Personal details such as your date of birth, address, National Insurance Number, telephone number and email address.
• Identity information such as your passport, driving licence, utility bills or national identity card.
• Credit history and records relating to you, your partner or anyone else you are financially linked with (we obtain this information from credit reference and fraud prevent agencies).
• Family, lifestyle, financial and social circumstances.
• Financial details such as your income and information about your bank accounts.
• Employment/self-employment details.

    Special Categories of Personal Data collected by us

    Special categories of personal data include information about an individual's health and other categories of personal information which are closely protected.
    We do not generally process such information unless you have voluntarily provided this to us, or it is relevant to the legal service you have asked us to provide you with. For example, in Family & Matrimonial matters. We will process sensitive information where you have provided this information to us and have agreed that we can use this information to deliver products and services to you. Where possible we shall seek to minimise the collection and use of such special categories of personal data.

      How we use your Information

      We use your information in the following ways:

      • Provide legal services to you.
      • Provide and service your relationship with us.
      • Comply with legal obligations for the prevention of financial crime and money laundering.

      We will process your information in order to meet our contractual obligations to you and where we are permitted by law or to comply with applicable laws and regulation.

      PURPOSE LEGAL BASIS

      1. Providing a service and internal processing
      2. To assess your needs and provide you with suitable products and services
      3. Contractual obligation to provide you with, or a proposal including a costs estimate

      On some occasions we may be required to collect data in special categories, therefore we shall process these with care and assess your needs for the service and administer your matter including the billing. We shall ensure that we have:

      • Legitimate interests to provide and manage the service
      • To verify the identity of our clients • To comply with legal obligations to prevent money laundering
      • To confirm, update and improve our client records
      • To comply with legal obligations in the Data Protection legislation
      • To provide you with any information on the services that you have requested
      • To meet our contractual obligation to provide information on the services you have requested

      Relationship Management

      We shall actively strive to manage and develop our relationship with you and shall:

      • Legitimate interest to service your matter and improve our service to you
      • To inform you of products and services that may be of interest to you, where you have chosen to be made aware of this
      • With your consent

      Training and development

      For training purposes and to improve our service to you we carry out the following:

      • Legitimate interests to improve our services and develop our employees Complying with Legal Obligations
      • To prevent, investigate and prosecute crime, fraud and money laundering
      • To comply with legal obligations for prevention of financial crime and money laundering
      • For auditing purpose 

      We shall comply with our legitimate interest to: 

      • Conduct audits and if we are obliged to disclose information by reason of any law, regulation or court order
      • To transfer information to any entity which may acquire rights in us
      • Legitimate interests for commercial interests
      • For any other purpose to which you agree 
      • With your consent

      How we may retain your personal information

      We will retain your personal information in accordance with applicable laws. We will take reasonable steps to destroy or anonymise personal information we no longer need for the purposes we have set out above.

      Our retention periods for keeping your information is:

      Type of personal Information Retention Period General personal data which includes your normal personal data, personal identity and personal financial data 

      • 6 years after the end of our business relationship with you, or the end of your matter which ever comes later Client Due Diligence Material which includes copies of your Passport, Drivers Licence, Bank Statements and any associated documents and explanations you have given to us to prevent fraud, financial crime and money laundering 
      • 5 years after the end of our business relationship with you, or the end of your matter which ever comes later Special categories of personal data.

      How do we share your information?

      Where necessary or required we share information with:

      • Regulatory authorities to comply with our legal obligations.
      • Credit reference agencies to check your identity in accordance with our legal obligations.
      • Property Agents, Brokers, Lenders, other Solicitors involved in your transaction
      representing other party(ies) in your matter to enable them and us to fulfil our obligations
      to you.
      • Other Government Departments such as HMRC, Companies House, Probate Registry,
      Court of Protection or HM Land Registry to fulfil your and our legal obligations.
      • Experts and Barristers required to work on your matter.

      Information Security

      We invest appropriate resources to protect your personal information, from loss, misuse unauthorised access, modification or disclosure. However, no internet-based site can be 100% secure and we cannot be held responsible for unauthorised or unintended access that is beyond our control.

      Updates

      We will keep this Privacy Policy under review and make updates from time to time. Any minor changes to this Privacy Statement will be posted on this page and we will communicate any major changes to you.

      Cookies

      Our website uses cookies (including Google Analytics cookies to obtain an overall view of visitor habits and visitor volumes to our Website).

      Your Rights

      You have the right to request copies of your personal information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected or erased. You also have a right, in certain circumstances, to object to our processing of your personal information, to require us to stop processing your personal information and/or to withdraw your agreement to processing based on 'consent', but this does not apply where we have other legal justifications to continue processing your data or an overriding legitimate interest. In relation to all of these rights, please write to us at the address below.

      Complaints Process

      If you have a complaint about how we have handled your personal information you may contact us using the details below and we will investigate your complaint. You also have the right to complain to the Information Commissioner’s Office - (www.ico.org.uk).

      Contact Us

      You can contact us by writing to us at:
      Ash Hill Solicitors Ltd
      Harrow Business Centre
      429-433 Pinner Road
      North Harrow
      HA1 4HN

      Tel: 0208 515 2790
      Email: nasreen@ashhillsolicitors.co.uk

      Date: 19/05/2021
      Share by: